Monumental frustration...

Not on my part so much, but for the young man I hired to come set up my wireless router. He had no problem doing that, but he was never able to get the printer recognized by the laptop. It shows that it is in the network, but it won't print. He thinks Norton may be the cause and I tend to agree with him. That poor child spent 4 hours trying to get it to work. I even went and bought a jump drive and an ethernet cord for him to try everything he knew to try. He finally gave up. I found a place in the phone book that I will call on Monday. After he left, I tried to import my address book into the lap top and I failed at that. So I guess I do share in his frustration. I need the GEEK SQUAD! I am not going to enjoy the laptop so much because it is too hard to see even though it has a 17 inch screen.